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Forum Discussion
RAX200 Firmware Version V1.0.3.102_1.0.56 Issues
Ongoing horrible issues with this RAX200 router. Over a month now and multiple tickets to Netgear Gearhead support. There are a couple of issues, but this one is bad. When you remove ANY port forw...
Still getting random zombie mode where the router just stops doing its routing thang. I only factory reset once. So the theory I was going to test is moot. (Doing a factory reset once a week is not what I want to do). Other than this, my RAX200 is awesome!
Don't waste your money, it worked well for 11 months and now I'm fighting with them to get a replacement sent to me as it began giving me issues in month 11, now after following all of their instructions, I am just outside of the 12-month warranty period so they won't refund me and their replacement devices are "out of stock". I have been a netgear fan for years, I have a cable modem switch and wifi router, I will NEVER buy a netgear product again.
They talked me into their $140 gear head support as it was "necessary" for troubleshooting the issues... They did the same exact **bleep** that I told them I had just got done doing... If I wanted kindergarten level support I would have saved my money. My case has been escalated 3 times and I haven't gotten a call back or email... Asus products are far superior and the customer support leaves netgear in the dust.
They talked me into their $140 gear head support as it was "necessary" for troubleshooting the issues... They did the same exact **bleep** that I told them I had just got done doing... If I wanted kindergarten level support I would have saved my money. My case has been escalated 3 times and I haven't gotten a call back or email... Asus products are far superior and the customer support leaves netgear in the dust.