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Forum Discussion

whital1's avatar
whital1
Guide
Jan 14, 2021

RAX200 My router keeps dropping devices

My router keeps dropping devices, have updated firmware version rebooted router several times. Is anyone else having this problem. Is there a fix ?
plemans's avatar
plemans
Guru
Jan 14, 2021

Dropping hardwired device? 

only dropping wireless devices?

Are you using smart connect? 

What firmware version are you actually on? 

what modem/gateway is it connected to? 

whital1's avatar
whital1
Guide
Jan 14, 2021

No it is dropping wired and wireless.

I am smart connected

Firmware version v1.0.3.106

Spectrum modem

  • plemans's avatar
    plemans
    Guru
    Jan 14, 2021

    Which spectrum modem?
    Have you tried a factory reset/reinstall on the RAX (not just a reboot)? They tend to respond favorably to those after firmware changes.