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Meljan01's avatar
Meljan01
Aspirant
Aug 19, 2020

RAX200 password issues

Randomly when I’m try to access a website I’m being asked for the username and password to my RAX200. I refuse to put my login information into the pop up box. If I click cancel it won’t allow me to access the website but sometimes I can just get out of my browser and go back to the website to have it work just fine.
What’s would be causing this login box to pop up ?

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 20, 2020

    What modem/gateway are you using? 

    What firmware is on the RAX200? 

    • Meljan01's avatar
      Meljan01
      Aspirant
      Aug 25, 2020
      The modem is a Spectrum modem model number E31U2V1.

      The firmware for RAX200 is V1.0.2.98_1.0.54.

      I’ve attached a picture of what I get. It just randomly happens .
      • plemans's avatar
        plemans
        Guru - Experienced User
        Aug 26, 2020

        A couple things you can try. 

        1. a different dns server than the isp's. You can try googles at 8.8.8.8 or 8.8.4.4 or cloudfar at 1.1.1.1

        2. factory reset the router and reinstall it. The RAX devices have gotten quite a few firmware updates and they were released before the AX spec was even finalized. This has caused them to respond favorably to factory resets if there's issues.