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RAX200 Unstable; error code 981883
Over the last 6 months my Nighthawk AX1100 (RAX200) router has become very unstable. It tends to go offline about once a week now forcing me to reboot or power cycle my network. When I am home, this ...
stanfrench wrote:
The error code was 981883 and I have no idea what that refers to. Anyone know?
Where do you see that error code? Netgear routers aren't in the habit of handing out error codes.
Then the usual boilerplate questions to eliminate some of the more common issues that crop up here.
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
The error code "981883" was in the "logs" section of the router login webpage (http://192.168.1.1/start.htm->ADVANCED->Administration->logs. That log entry gave the date, error code and some other location data. The date was the same date as when the main failure occurred so knowing what the error code means might point in the direction of the cause.
The firmware is V1.0.10.140_1.0.79.
The Netgear RAX200 router connects to a Netgear CM1200 modem. It's a stand-alone modem, no router function built into it.
Can you please post the log line with this event error seen in the log here in your next post?
Has this been working with the NAS and cameras with out any issues up to this point?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
stanfrench wrote:
The error code "981883" was in the "logs" section of the router login webpage (http://192.168.1.1/start.htm->ADVANCED->Administration->logs. That log entry gave the date, error code and some other location data. The date was the same date as when the main failure occurred so knowing what the error code means might point in the direction of the cause.
The firmware is V1.0.10.140_1.0.79.
The Netgear RAX200 router connects to a Netgear CM1200 modem. It's a stand-alone modem, no router function built into it.
Attached is a copy of my Modem Status and Event Log. Unfortunately the history back to when the event failure occured (June 26) gets wiped out, I was lucky enough to see the error code from my router when I first opened it after the failure. I'll also send a copy of my current Router Status and Event Log.
Here's the status and event log from my router.
If you can capture the Event error next time you see it.
What device is at .15 IP address. Seems to be constantly getting a DHCP IP address in a short period of time.
Modem looks good.
Event logs shows some Errors and Warnings.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Has a factory reset and setup from scratch been performed since last FW update on the router?
