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RAX200 Unstable; error code 981883
Over the last 6 months my Nighthawk AX1100 (RAX200) router has become very unstable. It tends to go offline about once a week now forcing me to reboot or power cycle my network. When I am home, this ...
The error code "981883" was in the "logs" section of the router login webpage (http://192.168.1.1/start.htm->ADVANCED->Administration->logs. That log entry gave the date, error code and some other location data. The date was the same date as when the main failure occurred so knowing what the error code means might point in the direction of the cause.
The firmware is V1.0.10.140_1.0.79.
The Netgear RAX200 router connects to a Netgear CM1200 modem. It's a stand-alone modem, no router function built into it.
Can you please post the log line with this event error seen in the log here in your next post?
Has this been working with the NAS and cameras with out any issues up to this point?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
stanfrench wrote:
The error code "981883" was in the "logs" section of the router login webpage (http://192.168.1.1/start.htm->ADVANCED->Administration->logs. That log entry gave the date, error code and some other location data. The date was the same date as when the main failure occurred so knowing what the error code means might point in the direction of the cause.
The firmware is V1.0.10.140_1.0.79.
The Netgear RAX200 router connects to a Netgear CM1200 modem. It's a stand-alone modem, no router function built into it.
Attached is a copy of my Modem Status and Event Log. Unfortunately the history back to when the event failure occured (June 26) gets wiped out, I was lucky enough to see the error code from my router when I first opened it after the failure. I'll also send a copy of my current Router Status and Event Log.
Here's the status and event log from my router.
If you can capture the Event error next time you see it.
What device is at .15 IP address. Seems to be constantly getting a DHCP IP address in a short period of time.
Modem looks good.
Event logs shows some Errors and Warnings.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Has a factory reset and setup from scratch been performed since last FW update on the router?
Thank you for your reply and sorry for my late response, been a crazy week. The device with a .15 IP address is a weather station and has a sensor that has been a problem. I changed it out today so hopefully those errors will be less.
I have had some signal problems with my ISP in the past, especially as it gets hot (the say their equipment is sensitive to extreme heat). I probably need to get them back for a check.
I haven't done a factory reset of the modem or router since the last FW updates and that's been a long time. I probably should but resist owing to the time it takes to reconnect my 30+ devices. But given the instability issues, it looks necessary.
Thanks for your feedback, if you have any other tips, please pass them on. As soon as I can get the ISP to check the signal quality, I'll go ahead and reset the router.