NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Mikeyhavoc69
Apr 16, 2023Follower
RAX30, no internet
Hi, I have a new RAX30 router and it will not connect to the Spark fibre here in New Zealand. I have tried the app, manually setting it up, ethernet cable, phone, rebooted everything many time and st...
michaelkenward
Apr 16, 2023Guru - Experienced User
Mikeyhavoc69 wrote:
Hi, I have a new RAX30 router and it will not connect to the Spark fibre here in New Zealand.
How does the Internet get to you?
What is the modem/gateway/ONT that feeds the RAX30?
Sadly, "fibre" is meaningless. ISPs love to throw the f-word around. Every Internet service has fibre somewhere in it.
When I plug in my old Huawei router it works, I can access the rax30 with my computer just no internet.
Only you know what that Huawei router is, so we can't diagnose how it may differ from your RAX30.