NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GeorgiaKayaker
Mar 14, 2024Aspirant
RAX30 video & audio jerky repeats
Spectrum supplie3s internet cable; 220M speed at the TV. Audio & video stutters, jerky and repeats about 30 hours after a router re-start. My question: what router will work without the constant reboots. Nighthawk RAX 30 wifi router; Samsung 55" smart TV (2017) Running speed test at the TV gives values above 220M. Wife is fed-up with me. Any help appreciated.
3 Replies
Sort By
- DarrenMSr. NETGEAR Moderator
Have you updated the router to the latest firmware? Also, you may want to try and adjust the wireless channels on the router.https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router
DarrenM
- GeorgiaKayakerAspirant
Updates attempted & thank you. "No new updates available".
GeorgiaKayaker wrote:
Updates attempted & thank you. "No new updates available".
That is an unreliable test if you used the Nighthawk app or a web browser and the graphical user interface (GUI).
They can miss updates, especially when you are a long way behind the latest.
The best way to check is to look at the GUI or the Router Information page in the Nighthawk App and check the firmware version reported there. Then visit the support pages for your device and to look at the library of available updates. There may be a newer version there.
Support | NETGEAR
Feed in your model number and look for firmware for your device.
The release notes should also tell you how to manually update the firmware.Or read this:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support