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Forum Discussion

oopsyourhead's avatar
oopsyourhead
Tutor
Dec 26, 2019

RAX35 Access Point not receiving IP addresses

None of my devices receive an IP address from my modem/router when the RAX35 is set to Access Point mode. My previous router (an ASUS) did this just fine.   I've rebooted everything several times. ...
oopsyourhead's avatar
oopsyourhead
Tutor
Dec 26, 2019

I've also updated to the latest firmware (it did it automatically after setup)

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 27, 2019

    Hello oopsyourhead, 


    Thanks for posting. I'd like for our support reach out to you if you aren't in contact with them already. If you wish to be contacted, please send me a private message with your contact info and serial number. 

     

    Christian 

    • oopsyourhead's avatar
      oopsyourhead
      Tutor
      Dec 27, 2019

      I have sent you a PM

  • WeidnerJ's avatar
    WeidnerJ
    Aspirant
    Jan 10, 2020

    Have the same issue here.  Got the RAX 35 router myself and opened Netgear cases:  NETGEAR Support Case #41988819
    NETGEAR Support Case #41999187

     

    They talked me through a work around (sloppy at best) by turning off the internal DHCP and instead of using the WAN port to connect to my Google Fiber router, use a LAN port and bridge that way.  I took that router back to the store and got another one (I didn't want a work around for what I paid for this router) and it did the exact same thing.   So I contacted Netgear again to see if they had a newer version or a beta version of software to try but no luck so I have just lived with it being this way for now, periodically checking for new firmware.   I have had lots of Netgear routers used in AP mode, and definately know this isn't right - and that is a major bug that Netgear doesn't care about.

     

     

     
    		Router Information
    Hardware VersionR1.05
     
    Firmware VersionV1.0.3.62_1.0.1

     

    • oopsyourhead's avatar
      oopsyourhead
      Tutor
      Jan 10, 2020
      Yeah they gave me the workaround you're using too, but I don't think it's ideal. I may just replace the unit with another brand if they don't issue an actual fix
      • robert_shetlton's avatar
        robert_shetlton
        Aspirant
        Jan 25, 2020
        I have the same issue I work for a cable company so with my package need to use their gateway and side car for security system but I have a switch ran to the gateway and the nighthawk off the switch it worked great until my IP changed on gateway I called support multiple times with no solution. They just tell me to disable wifi on AP which is pointless why would I want a $150 4 port switch the entire point was to extend my range and split amount of devices active on network