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Forum Discussion
RAX35 (AX3000) causing frequent disconnects over WiFII
Hello Netgear I had purchased and installed RAX35 (AX3000) router in Dec 2019. It worked fine for past 5 months and in early June had the firmware upgraded to latest V1.0.3.80_1.0.1. Past 3 weeks...
Purchased this router in March 2020; worked through May brilliantly. After installing the latest firmware in June, the router started crashing- needed frequent rebooting, started forgetting passwords, etc. Created a case with Netgear; after multiple attempts to resolve the issue over the phone and quite a few wasted hours, the router was exchanged for a new one. Exactly the same problems with the new one, which forced me to purchase another router because this one was not reliable and the wife and I work from home. I would like to have this one fixed, though, because it was a great router before the update. I read that it is possible to switch back to the old firmware version. How is this done? It might be a good solution until a new firmware version comes up. Thank you!
I was having the same problem. Could not figure it out. Then I noticed my phone was only showing NETGEAR24-5G for the wifi channel no NETGEAR24. I logged into the router aqnd checked the wireless names and both the 2.4G and 5G were both labeled as NETGEAR24. I managed to get the 5G to change to NETGEAR24-5G and it seems to work now. Hope it stays this way.