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Forum Discussion
RAX35 Devices can't see SSID
Up until last night my internet was doing pretty good, but I found out earlier today my devices can no longer see the SSID of either my 2.4 or 5 Ghz networks. Everything in my settings for the route...
johnson90 wrote:
I can't figure what is causing this to happen. Even factory resetting hasn't resolved the issue.
Have you been through the basic reboot cycle?
As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Unfortunately this does't work, and I've tried it several times. I've also ran the setup for the router several times as well, which also didn't work.
johnson90 wrote:
Unfortunately this does't work, and I've tried it several times. I've also ran the setup for the router several times as well, which also didn't work.
That's new information. So let's fall back on the usual boilerplate questions.
It might help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
The modem I have is a Touchstone Harris CM8200A and is not a router.