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Forum Discussion
RAX35 Firmware Update Problems and WiFi Drops
Current issue persists and looks like it hasn't been fixed for over 6mos by Netgear. I have an Android 9 tablet which will not connect to my Netgear Nighthawk RAX35 so I updated the firmware to the c...
Unfortunately Netgear does not seem to care. I posted about this only a few days after the 1.0.3.80_1.0.1 firmware was released and found to be utterly broken, about 6 months ago like you mentioned, and Netgear has not even acknowledged that there is an issue at all. Rolling back to the previous firmware, 1.0.3.62, fixes the problem but staying on a deprecated firmware is hardly a long-term solution and as far as I can tell, the same bugged firmware is still available for download and it shows that the last update to it was June 20. You can't even contact Netgear to open a ticket or even let them know that you are having issues with their firmware unless you pay for their "upgraded" customer service subscription and any time that I've tried it returns a blank reference number and shows no pending tickets on my account. I, for one, am absolutely and completely done with Netgear and will spend the rest of my days convincing anyone who will listen or asks to stay far the hell away from any and all Netgear products and I'm building my own router, because it's the only thing I can do. But until we all start holding companies accountable with our wallets there will be no incentive for them to change their behavior.
I was having the same problem. Could not figure it out. Then I noticed my phone was only showing NETGEAR24-5G for the wifi channel no NETGEAR24. I logged into the router aqnd checked the wireless names and both the 2.4G and 5G were both labeled as NETGEAR24. I managed to get the 5G to change to NETGEAR24-5G and it seems to work now. Hope it stays this way.
I am having the same issue. I called in just before my support expired. They had me doing all this crazy backend stuff. This is litterally my 3rd replaced unit from Netgear. Still in the sulifane. I am very reluctant to open it up and use it. For the fear that I will have the same issues as you all have.
I had a tech support rep tell me that the router is not compatible with my internet. I was like WTF. I have an Arris Surfboard as our modem for COX. I told the tech that makes no sense. The only thing the modem is doing is providing an internet signal. The issue is with the router's firmware. Even the latest firmware says it address the wifi dropout issue.
What should I do? Find a sucker to buy this one and go to what? We will have fiber here in the next year or so. What do you all think?
I thought my problem was solved by having the names change but I was wrong. Didn't even last a week. I purchased a Juplink
RX4-1500 WIFI 6 Router.