RAX35 Firmware Update Problems and WiFi Drops

I been having the same issue as everyone else it seems. Router kicks off all devices at least once a day, devices can’t be reconnected unless the unit is unplugged to conduct a hard reset. The only support I was able to get from net gear was a call routed to India where tech support offered me the option of turning on the router (because who would have ever thought turning it on would be the first step), once I confirmed the power indicator illuminated the tech support rep informed me the router was fine and that I could purchase a tech support service plan for 140 or 250 dollars. Moral of the story is if you purchase a netgear product there is no recourse for warranty claims on a faulty product. Netgear has shown that they do not stand behind their products. Any company that does not honor their warranties is a trash company, I will never purchase one of their products again, I will also be encouraging everyone I know to do the same.