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muynetrouter's avatar
muynetrouter
Aspirant
Jul 14, 2022

RAX35 RemoteManagement page disappears under the Webservices management

Hi,

 

I know there is a similar discussion in the community about this a year ago but I am highlighting to see if anyone has got a fix because that thread had many messages sent only to specific people. Anyway, I am unable to see the Remote management screen under the Advanced-setup->Web services management. Please see attached the screen recording that I made i.e. the remote mgmt screen shows up for a second, disappears and the page redirects. I have tried various browsers and operating systems but that page I think is locked down. The other issue I am facing is the Nighthawk application isn't detecting my router so pretty much stuck.

 

I talked to the customer support but since I am 6 months out of warranty and needless to say they didn't wanted to discuss much without a phone support charge.

 

I am using linux pop-os latest version, the firmware is V1.0.4.102_1.0.1

Nighthawk AX4 AX3000 WiFi Router (RAX35)

Any help is much appreciated.

2 Replies

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  • microchip8's avatar
    microchip8
    Master
    Jul 14, 2022
    NG is moving Remote Management to the Nighthawk app. Might wanna try that
    • muynetrouter's avatar
      muynetrouter
      Aspirant
      Jul 15, 2022

      I tried but that the Nighthawk app has its own sets of problems. It is unable to detect my router. I tried uninstalling the app, clearing the cache etc..and needless to say multiple rounds of modem turn on and offs during the manual set-up. Unfortunately Netgear has not printed the QR code on the back of the router as their documentation says so I do not have a way unless NG customer support tells me otherwise. The other challenge I am facing is that Netgear support team does not want to give a solution unless I purchase the phone support 😞