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Forum Discussion
whcanilang
Jun 12, 2020Aspirant
RAX35 SSID - Sticker does not match Firmware so don't know Password to Configure
I bought a used RAX35/AX3000 from a shady seller on eBay. I've been trying to configure it but the SSID reported by the firmware does not match the SSID on the sticker attached to the router so I don...
- Jun 12, 2020
and worst case scenario? borrow a laptop with an ethernet port or buy a usb to ethernet adapter to use with yours.
I'd recommend buying the adapter as you never know when you need to hardwire into a router/device for changes.
plemans
Jun 12, 2020Guru - Experienced User
Did you try resetting it?
Push and hold reset while its powered on for 7-15 seconds. That should get it back to its defaults. Then you can just follow the install guide.
whcanilang
Jun 12, 2020Aspirant
It was after I did the reset that I found the SSID reported by the router did not match the SSID on its sticker. Browsing other conversations seems to show that there are a number of different reset options. Will need to investigate further unless I can find a good summary of reset procedures.
- plemansJun 12, 2020Guru - Experienced User
The manual walks you through the reset.
https://www.netgear.com/support/product/rax35.aspx
You can use a mobile device to go through setup using the qr code on it.
Or potentially the seller sold you one and stuck a random sticker on it. There should be a label on it that has all the info on it.
- plemansJun 12, 2020Guru - Experienced User
and worst case scenario? borrow a laptop with an ethernet port or buy a usb to ethernet adapter to use with yours.
I'd recommend buying the adapter as you never know when you need to hardwire into a router/device for changes.- whcanilangJul 07, 2020Aspirant
Thanks for that. I bought a USB to Ethernet adapter and got into the router on routerlogin.net and found the OEM SSID and Password revealed during set-up. I recorded them and put a label on the router for after the next reset. On closer inspection, it looks like the NG label on the router may have been removed as there is a subtle waviness to its texture when you examine it from certain angles.
My new issue is that SmartConnect kept giving my MacBook AIr (ac-capable modem) an 802.11n connection rather than am 802.11ac connection. I'll have to see if there are any solutions to that. In the meantime, I. disabled the SmartConnect and enabled a diff 5GHz ssid.
- michaelkenwardJun 14, 2020Guru - Experienced User
whcanilang wrote:
It was after I did the reset that I found the SSID reported by the router did not match the SSID on its sticker.
Is this the broadcast SSID as seen by your wifi clients?
- NewfiedroolJun 15, 2020Virtuoso
You need to wire it up via a pc or Mac and then you can manually setup and change credentials. You may have to borrow one as without the correct password you will never be able to join the default WiFi.
- whcanilangJun 15, 2020Aspirant
Yes, the broadcast SSID. Not a user-configured SSID, this is the SSID broadcast after resetting the modem.
- NewfiedroolJun 15, 2020Virtuoso
Look underneath your router, it should be on there.
whcanilang wrote:Yes, the broadcast SSID. Not a user-configured SSID, this is the SSID broadcast after resetting the modem.