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Forum Discussion
Suecal
Mar 30, 2020Aspirant
RAX35
My Dell Computer Inspiron 15 will not recognize he new Router Nighthawk RAX35. So frustrating!
Suecal
Apr 01, 2020Aspirant
Thank you for your reply. This is all new to me and my computer has automatically picked up the router in the past. I was not sure how much to post. I am not tech savvy and really don’t know what to ask. All I know is that I cannot see the new router name come up so that I can connect to the internet. I’ve just spent 2 hours on the phone with a Dell rep in India seeing if they can help me. They tell me my computer is just fine. I will try your suggestion with the NETGEAR Support manual. Thanks again.
plemans
Apr 01, 2020Guru - Experienced User
what wireless chipset is in your dell laptop? Some of the early drivers from intel struggled with AX.
its gotten better with intels driver updates. Problem is that those drivers don't get updated through microsoft update very fast and so wireless drivers tend to be out of date. If you've got an intel wireless card in your dell, get the most recent directly from intel.