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RAX36S and smart home devices
I am really hoping someone can help me.
We recently upgraded our old Wifi router to the RAX36S and one of our smart home devices can seemingly not connect to the internet anymore?
Specifically, it's a pet feeder (Petsafe Smart Feed). This device connects to the internet via an app, where you connect to the device's own network and then tether that to the wifi. In the feeder's app, our Wifi SSID is no longer visible (our neighbours' SSIDs are). The SSID hasn't changed between the routers and the feeder was able to connect to the old SSID. I presume there is some setting within the router which is blocking it from showing for this device, but I'm not techy enough to understand which it is. However, things I have tried include disabling the 5GHz network and making sure it's WPA2 security rather than WPA3. Nothing so far has worked. We enough bought a basic Wifi extender to see if the feeder could connect to that network. The petsafe support is useless. They sent us a replacement feeder which didn't solve the issue, and have been unable to provide other specific information if asked. The feeder doesn't have an ethernet option.
jpen14 wrote:I am really hoping someone can help me.
We recently upgraded our old Wifi router to the RAX36S and one of our smart home devices can seemingly not connect to the internet anymore?
Specifically, it's a pet feeder (Petsafe Smart Feed). This device connects to the internet via an app, where you connect to the device's own network and then tether that to the wifi. In the feeder's app, our Wifi SSID is no longer visible (our neighbours' SSIDs are). The SSID hasn't changed between the routers and the feeder was able to connect to the old SSID. I presume there is some setting within the router which is blocking it from showing for this device, but I'm not techy enough to understand which it is. However, things I have tried include disabling the 5GHz network and making sure it's WPA2 security rather than WPA3. Nothing so far has worked. We enough bought a basic Wifi extender to see if the feeder could connect to that network. The petsafe support is useless. They sent us a replacement feeder which didn't solve the issue, and have been unable to provide other specific information if asked. The feeder doesn't have an ethernet option.
If exist and if enabled, disable smart connect so you have separate SSID's for 2.4 and 5 GHz.
If exist and if enabled, disable 20/40 coexistence on the 2.4 GHz network.
When configuring your IoT device, be certain the mobile device you are running the application on is connected to the 2.4 GHz Wi-Fi.
3 Replies
jpen14 wrote:I am really hoping someone can help me.
We recently upgraded our old Wifi router to the RAX36S and one of our smart home devices can seemingly not connect to the internet anymore?
Specifically, it's a pet feeder (Petsafe Smart Feed). This device connects to the internet via an app, where you connect to the device's own network and then tether that to the wifi. In the feeder's app, our Wifi SSID is no longer visible (our neighbours' SSIDs are). The SSID hasn't changed between the routers and the feeder was able to connect to the old SSID. I presume there is some setting within the router which is blocking it from showing for this device, but I'm not techy enough to understand which it is. However, things I have tried include disabling the 5GHz network and making sure it's WPA2 security rather than WPA3. Nothing so far has worked. We enough bought a basic Wifi extender to see if the feeder could connect to that network. The petsafe support is useless. They sent us a replacement feeder which didn't solve the issue, and have been unable to provide other specific information if asked. The feeder doesn't have an ethernet option.
If exist and if enabled, disable smart connect so you have separate SSID's for 2.4 and 5 GHz.
If exist and if enabled, disable 20/40 coexistence on the 2.4 GHz network.
When configuring your IoT device, be certain the mobile device you are running the application on is connected to the 2.4 GHz Wi-Fi.