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Forum Discussion

R-M-H's avatar
R-M-H
Aspirant
Jun 29, 2020

RAX40 — Nighthawk AX4 4-Stream WiFi Router

After the latest firmware update, my router sporadically stops broadcasting networks.  I have called tech support several times and have gotten nowhere.  No issues on the carrier line and I have fact...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 07, 2020

Hi R-M-H, 

 

May you send me a private message with your case number(s) and contact info and I can see if I can get your case escalated. 


Thanks,

Christian 

R-M-H's avatar
R-M-H
Aspirant
Oct 18, 2020
Has this been resolved? I’m hesitant to upgrade firmware.
  • itsmehuey's avatar
    itsmehuey
    Luminary
    Oct 19, 2020
    R-M-H wrote:
    Has this been resolved? I’m hesitant to upgrade firmware.

    no it has not. Beta firmware is still in works and being tested. I'm currently using the beta firmware and it's been good for the most part. Awaiting response back from L2 support rep working on my case regarding further tweaks required to the firmware as I did encounter an initial WIFI drop and issues logging into the router admin/debug console..

    • cpapy541's avatar
      cpapy541
      Aspirant
      Nov 12, 2020

      Any updates I am also having this issueas of 11-12-20, works good for a couple days then I have to reboot the router. Annoying. only since last firmware update

      itsmehuey wrote:
      R-M-H wrote:
      Has this been resolved? I’m hesitant to upgrade firmware.

      no it has not. Beta firmware is still in works and being tested. I'm currently using the beta firmware and it's been good for the most part. Awaiting response back from L2 support rep working on my case regarding further tweaks required to the firmware as I did encounter an initial WIFI drop and issues logging into the router admin/debug console..

       

      • itsmehuey's avatar
        itsmehuey
        Luminary
        Nov 16, 2020
        cpapy541 wrote:

        Any updates I am also having this issueas of 11-12-20, works good for a couple days then I have to reboot the router. Annoying. only since last firmware update

        itsmehuey wrote:
        R-M-H wrote:
        Has this been resolved? I’m hesitant to upgrade firmware.

        no it has not. Beta firmware is still in works and being tested. I'm currently using the beta firmware and it's been good for the most part. Awaiting response back from L2 support rep working on my case regarding further tweaks required to the firmware as I did encounter an initial WIFI drop and issues logging into the router admin/debug console..

         

        I've provided the netgear support rep with my feedback and they said they've routed it back to engineering team.. it's all in their hands now, to release an updated firmware for public release.