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Forum Discussion
RAX40 - New Firmware has ruined it
This router has worked great for the past few months since I got it. 2 days ago I updated the firmware and a bunch of wireless devices fell off the network (about 30 out of 40). I've been rebooting...
Warranty is a year but you do have some options before going that route. As well as you have 90 days of free support if you're still within that window.
With as new as the RAX devices are, the firmware is almost beta firmware. Here's what I've found to help the most with stability. Start by after a firmware update make sure to factory reset the device and basically reinstall it. At the current time, you can backup and restore the configuration data but unless you have a bunch of devices, I'd just start fresh for the best results.
Your other option is to downgrade the firmware. You can get the old firmware under the downloads page under +view previous version.
If you're changing firmware, make sure to do it over a hardwired connection and to reset it afterwards.
Another thing you can try doing is disable wireless AX. There's currently only 4 devices (2 phones and 2 wireless chipsets that I know of) that support AX. Unless you have those devices, disabling AX won't hurt your performance and many older devices won't have as many issues.
Here's the support site.
https://www.netgear.com/support/product/RAX40.aspx