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Forum Discussion

ronald_fr's avatar
ronald_fr
Luminary
Mar 27, 2020

RAX40 and iPhone 11

Hello,   I encountered some issues with 5G WiFi with various devices, hangs, reset to factory default. No issue since a couple of days and :   Yesterday my iPhone 11 (IOS 13.1) had troubles with...
ronald_fr's avatar
ronald_fr
Luminary
Mar 27, 2020

more about the issue : I also remove the AIRTIME FAIRNESS option to obtain better throughput on my laptop .

 

BR

Ronald

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 30, 2020

    Hello Ronald, 

     

    May you try changing the WiFi channel on the 5GHz band to see if there are any improvements. 

     

    Thanks,

    Christian 

    • ronald_fr's avatar
      ronald_fr
      Luminary
      Mar 31, 2020

      Thanks for reply,

       

      but when I called Netgear support ( and paid for it :-( )

      1. They ask me to change channel and to put 128 ... it worked 2 days and it was worse !
      2. An other call to support : support rep. connected  to my router and said "you are in AP mode, you must not change channel" and back to chan 44
      3. An other call to support : an other support rep. connected  to my router and did not do anything more than the previous one and I said this is enough you don't have any idea or fix on thy brand new router (paid for nothing)

      By now router is configured  back to factory default with :

      • AP mode
      • unset "enable AX"
      • unset 20/40 coexistence
      • unset AIRTIME FAIRNESS

      And it's now better for all devices working 2.4 Ghz and all 5Ghz as iPhones.

       

      I only have sometimes some :

      [WLAN access rejected: incorrect security] from MAC address... BUT FOR owned devices (camera printer iPhone)

       

      To be continued if any news

       

      Best regards

      Ronald