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Forum Discussion

ronald_fr's avatar
ronald_fr
Luminary
Mar 27, 2020

RAX40 and iPhone 11

Hello,   I encountered some issues with 5G WiFi with various devices, hangs, reset to factory default. No issue since a couple of days and :   Yesterday my iPhone 11 (IOS 13.1) had troubles with...
Jasond776's avatar
Jasond776
Tutor
Apr 08, 2020

I'm having this same problem with RAX40 and iPhone 11 Pro Max. Any updates on this?  Does 802.11ax just not work? Thanks

  • ronald_fr's avatar
    ronald_fr
    Luminary
    Apr 09, 2020

    By now I have not tried to go back to 'enable AX' as I want to have a stable config (too many other issues).  iPhone 11 connects fine since AX removed.

     

    I wonder if the RAX40 is not too sensitive to disturbances???  And last night I saw a DFS effect : 5Ghz chan changed 2 times  from 56 to 36 !

    So I'll not use anymore 56 and I'll try other channels...

     

    Once channel config will be OK, I'll try AX again; I don't want to change more than 1 param at time.

     

    Best regards

    Ron

     

    • ronald_fr's avatar
      ronald_fr
      Luminary
      Apr 13, 2020

      Hello,

      Here are my very last tests:

      I used config : AX disabled ; CHAN2.4 = 1 ; CHAN5 = 48 for 3 days w/o troubles.

       

      This afternoon, I enabled AX and there were no immediate troubles; but after a couple of hours, I got 2 known messages :

      [WLAN access rejected: incorrect security] from MAC address .....iPhone 11 mac....., Mon,Apr 13,2020 17:15:34
      [WLAN access rejected: incorrect security] from MAC address  .....iPhone 11 mac....., Mon,Apr 13,2020 17:12:58

      I opened the iPhone11

      • WiFi 5GHz was unreachable (trying to connect to WiFi 5GHz and no internet access)
      • WiFi 2.4GHz was running
      • and all other devices (not WiFi6 ) were able to connect to WiFi 5GHz !!

      All I did was "STOP - START" WiFi 5GHz on the router (Advanced Setup) and the iPhone was enable to connect to WiFi 5GHz again! (not any reboot).

       

      WE NEED a fixed Netgear's Firmware for RAX40!

       

      Best regards

      Ronald

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 15, 2020

        Hi Ronald, 

         

        I'd like for support to follow up on your issue. May you send me a private message with your case number(s) and email address.

         

        Thanks,

        Christian