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Forum Discussion

ronald_fr's avatar
ronald_fr
Luminary
Mar 27, 2020

RAX40 and iPhone 11

Hello,   I encountered some issues with 5G WiFi with various devices, hangs, reset to factory default. No issue since a couple of days and :   Yesterday my iPhone 11 (IOS 13.1) had troubles with...
ronald_fr's avatar
ronald_fr
Luminary
Apr 09, 2020

By now I have not tried to go back to 'enable AX' as I want to have a stable config (too many other issues).  iPhone 11 connects fine since AX removed.

 

I wonder if the RAX40 is not too sensitive to disturbances???  And last night I saw a DFS effect : 5Ghz chan changed 2 times  from 56 to 36 !

So I'll not use anymore 56 and I'll try other channels...

 

Once channel config will be OK, I'll try AX again; I don't want to change more than 1 param at time.

 

Best regards

Ron

 

ronald_fr's avatar
ronald_fr
Luminary
Apr 13, 2020

Hello,

Here are my very last tests:

I used config : AX disabled ; CHAN2.4 = 1 ; CHAN5 = 48 for 3 days w/o troubles.

 

This afternoon, I enabled AX and there were no immediate troubles; but after a couple of hours, I got 2 known messages :

[WLAN access rejected: incorrect security] from MAC address .....iPhone 11 mac....., Mon,Apr 13,2020 17:15:34
[WLAN access rejected: incorrect security] from MAC address  .....iPhone 11 mac....., Mon,Apr 13,2020 17:12:58

I opened the iPhone11

  • WiFi 5GHz was unreachable (trying to connect to WiFi 5GHz and no internet access)
  • WiFi 2.4GHz was running
  • and all other devices (not WiFi6 ) were able to connect to WiFi 5GHz !!

All I did was "STOP - START" WiFi 5GHz on the router (Advanced Setup) and the iPhone was enable to connect to WiFi 5GHz again! (not any reboot).

 

WE NEED a fixed Netgear's Firmware for RAX40!

 

Best regards

Ronald

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 15, 2020

    Hi Ronald, 

     

    I'd like for support to follow up on your issue. May you send me a private message with your case number(s) and email address.

     

    Thanks,

    Christian 

    • ronald_fr's avatar
      ronald_fr
      Luminary
      Apr 16, 2020

      Hello,

       

      Yesterday I said no issue yet ... and this morning bingo : the iPhone 11 was connected to 2.4GHz chan instead the 5GHz.

       

      All other devices were able to be connected to 5GHz chan  and also the laptop with brand new AX200NGW card working with WiFi 6!!

       

      So there is something between RAX40 and iPhone11... it works fine  and after some days, it fails to use the 5GHz chan.

      (see attachments)

       

      To fix the issue w/o reboting the router was :

      • stop wifi on iPhone 11
      • STOP-START 5GHZ on the router
      • start again wifi on iPhone 11      >>>>> and 5GHz chan works.

      Attached are screenshots of WiFi and infos on 5GHz chan from WiFi on iPhone

       

      P.S. RAX40 Firmware Version V1.0.3.64_1.0.1

             iPhone 11 : IOS 13.4

       

      Best regards

      Ronald

      • ronald_fr's avatar
        ronald_fr
        Luminary
        Apr 18, 2020

        Hello,

         

        Once again 18th Apr : 5GHz unusable for iPhone11 only.

        Other try to recover :

        1. connect the iPhone on an other 5GHz WiFi >> OK
        2. STOP-START 5GHZ on the RAX40
        3. try again 5GHz on the RAX40  >> OK

         

        So I confirm again : there is something wrong between RAX40 and iPhone11 with 5GHz chan using WiFi6 .

        P.S. RAX40 Firmware Version V1.0.3.64_1.0.1

               iPhone 11 : IOS 13.4

         

        Best regards

        Ronald