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Forum Discussion

Chick832's avatar
Apr 16, 2020
Solved

Rax40 can’t connect to internet

Received the router today and spent 2 hours to setup but in vain. From app it often says can’t connect to internet. No matter how many times to power off and on, still can not detect internet, even...
  • Christian_R's avatar
    Christian_R
    Apr 17, 2020

    Hello Chick82, 

     

    Please factory reset the router by holding down on the reset button for 15+ seconds. After doing so please use the Nighthawk app to setup the router. Furthermore, you may also contact our support team for setup assistance: https://www.netgear.com/support/default.aspx

     

    Christian