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Forum Discussion
RAX40 dropping internet connection
It seems the router drops internet connection quite randomly. Modem.router does have internet access, so problem is due to the RAX40. 2nd item. It seems that multicast UDP is not supported how can i...
Having the same problem here - brand new routher set up with all default options (changed network name though) updated to the latest firmware as of 5/2/2020 and confirmed on the website. My apple tv that is 15 feet away drops wifi regularly for a few seconds (a pop-up appears in the corner that says "no network connection"), my internet streaming radio cuts out for a few seconds at random times during the day, my phones and ipads drop wifi connection (the wifi fan icon disappears), my laptops and video conferences cut out from time to time for a few seconds then come back. The only things that are working great are the hard wired devices.
this NEVER HAPPENED with my Asus RT-N66U router that I still have... thinking about bringing this netgear back to the store. i "upgraded" because i wanted faster speeds, but not less reliability. so far except for one device that is running better due to a firewall issue under the asus router, this has been a downgrade.
any hints? this is a big problem I am getting complaints from everybody in the family. Appreciate any helpful advice!
Nighthawk AX4: RAX40
Firmware Version V1.0.3.64_1.0.1
Purchased in April 2020
I just reset my router to 'factory' settings using the paperclip in the hole trick. Hope this fixes it. Will report back later on results.
I too reset this wireless router using the paperclip reset to 'factory' settings' within three weeks of purchasing this RAX 40 unit (in late Feburary 2020) because of eventual connectivity issuues.
Firmware updates are current.
Since the factory reset, a weekly reboot is needed to keep the Surface tablet connected. Connectivity issues don't occur with the apple products connected to the wireless network. I don't have further details to report, in part, because I don't have the time to troubleshoot the unit let alone monitor its performance. The weekly reboots take care of the connectivity issues and for now, it's tolerable.