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Solved
RAX40 dropping signal
Anyone else experiencing signal loss randomly with latest firmware? ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day. Running Firmware V1.0.3.80_1....
- I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
I am having the same issue. Do you know how to resolve this?
- I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
ngrover Also, it's weird to mark this as a solution. Getting a new router is not a solution. I would just recomment leaving this as not solved since... it's not solved. It needs more eyes that this is a problem.
100% agree - suggesting to buy a new router, when we purchased this router assuming it would be perfectly fine (as you would, purchasing something that costs as much as it did), is NOT a solution.
Netgear need to pull their fingers out of their arses and FIX THIS!
I just want to let the rest of the people who are having problems with this router and Netgear Support, like I had, and what MAY have solved the problem. I sent this message below via the netgear support page to close the ticket since we have not had the problem rear its ugly head in 48 hours. It's just maybe the recent verson of the firmware that is the problem. I reverted the firmware back to Version 1.0.3.64 and so far, cross your fingers, it may have worked. I also went into the settings and diabled the AUTO Firmware update setting so I don't get the buggy formware back. Good Luck with trying to fix this and most importantly better luck with trying to something fixed with teir support. If you can call it that.
It has been 48 hours since the third support person had me revert the firmware on the RAX 40 router from Firmware Version 1.0.3.80 to Firmware Version 1.0.3.64 and we have not had any incidents of not being able to get on the network WITHOUT having to reboot the router. Therefore, I am hopeful that the ticket maybe closed. This time you can close the ticket with my approval and NOT like the two previous tickets were closed WITHOUT my approval even though you said they would stay open for 7 days. It looks increasingly likely that the new version of the firmware is the problem. The complamentry 90 day support ends on 8/21/20 and if the problem reoccurs after the support period ends, I am going to buy another companies router as fast as you can say "The dam Netgear Nighthawk router is down again and I had to reboot it for the millionth time".
reverting back to an older firmware shouldn't be deemed as a solution.. the solution should be that Netgear FIX the latest firmware that they released. It does not make sense to me how they could release the firmware, with release notes mentioning that WIFI crashes were fixed, when they in fact made them worse.. I have reverted back to the previous firmware as most people on the forum (as well as Netgear support) have recommended and yes, no more WIFI dropouts, but Netgear shouldn't pat themselves on the back for this "fix" as it's not fixing the problem. The problem is the new firmware which needs to be inspected, fixed, re-tested and re-released.
- I have same issue too and I found this is HomeKit issue , When I using AirPlay to HomePod , WiFi will dropping Signal . I back to 1.0.3.64_1.0.1, everything is fine !