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Forum Discussion

ngrover's avatar
ngrover
Guide
Jul 13, 2020
Solved

RAX40 dropping signal

Anyone else experiencing signal loss randomly with latest firmware?   ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day.   Running Firmware V1.0.3.80_1....
  • ngrover's avatar
    ngrover
    Jul 14, 2020
    I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
Anand_2684's avatar
Anand_2684
Aspirant
Jul 29, 2020

I'm facing the same issue where the WiFi network drop randomly and is undetectable by any device. A reboot fixes it, but a reboot also takes about 4-5 minutes - and as I'm working from home for a tech company, a reliable high-speed internet conenction is a must.

ngrover wrote:

Anyone else experiencing signal loss randomly with latest firmware?

 

ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day.

 

Running Firmware V1.0.3.80_1.0.1

 

Bentl78's avatar
Bentl78
Guide
Jul 30, 2020
Any feedback from Netgear at all? I’m having the same problem. I read from users of rax35 that they tried rolling the firmware back to the previous version and it seems to be working. I’m trying to do that now.

  • itsmehuey's avatar
    itsmehuey
    Luminary
    Aug 04, 2020

    obviously the netgear support staff don't give a crap about fixing this - it has been reported repeatedly by different customers/users of the RAX40 with no response at all.. where the heck are the support staff? This has happened to me 2 nights in a row and weirdly enough, around the same time!! we can't just be constantly rebooting our routers to "fix" the issue...

  • ngrover's avatar
    ngrover
    Guide
    Aug 04, 2020
    No feedback from NetGear. ASUS AX3000 router going strong, better signal and speeds and 0 reboots outside of firmware updates, just sayin.
    • itsmehuey's avatar
      itsmehuey
      Luminary
      Aug 05, 2020
      Ridiculous.... even the latest firmware was meant to fix wifi dropout issues but instead it has made it worse! Where the heck is the support?!

      I can’t return my RAX40. It’s passed the return period and cannot afford to just buy another router. This should not be happening to begin with...