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RAX40 dropping signal
Anyone else experiencing signal loss randomly with latest firmware? ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day. Running Firmware V1.0.3.80_1....
- I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
How don't we have answers to this??
I've been having this problem since I got the router a few months ago. I thought it was my internet at first but it didn't make any sense.... And I can't really return the router now. Finally found this today, feel like an idiot for trusting netgear.
Will warranty give us a different router? Are there plans for a fix for this?
Dustin_V we need some answers.
yeah it's rather absurd that we have not had any inputs from anyone from Netgear support around this issue. Even after rolling back to the previous firmware version the router has yet again lost WIFI connection overnight and I had to once again restart the darn router. And after doing so, ALL OF MY SETTINGS REVERTED BACK TO FACTORY again!!! What the heck is going on here Netgear?!?!
I believe the warranty is a year but support or premium support that comes with the purchase is only 90 days. After which they SELL or want you to buy premium support. All I can say is if they replace the router and I still have the issue, Netgear is out and I will be looking for an ASUS or TP Link etc. I frankly think their support sucks and their firmware updates suck also. They don't seem to be in an hurry to fix the firmware. By the way, their support is in India and it is sometimes difficult to understand them. The support tech that I talked to told me that they would send a replacement if the adjustments I made to the settings at their direction did not work. Now I'm wating to see if they are true to their word and send a replacement that will work. I'm not getting my hopes up on anything.
I've just opened up a support request, but not counting my lucky stars that I'm going to get any actual useful support on this at all..
- NETGEAR support asked me to downgrade to v1.0.3.64 and reset router. Surprisingly it fixed the WiFi dropped signal. NETGEAR told me not to upgrade back to v1.0.3.80. My 90 day free support ended couple days after I reached out. Really weird downgrade is the best solution so far