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Forum Discussion
ngrover
Jul 13, 2020Guide
RAX40 dropping signal
Anyone else experiencing signal loss randomly with latest firmware? ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day. Running Firmware V1.0.3.80_1....
- Jul 14, 2020I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
xpm
Aug 06, 2020Star
I believe the warranty is a year but support or premium support that comes with the purchase is only 90 days. After which they SELL or want you to buy premium support. All I can say is if they replace the router and I still have the issue, Netgear is out and I will be looking for an ASUS or TP Link etc. I frankly think their support sucks and their firmware updates suck also. They don't seem to be in an hurry to fix the firmware. By the way, their support is in India and it is sometimes difficult to understand them. The support tech that I talked to told me that they would send a replacement if the adjustments I made to the settings at their direction did not work. Now I'm wating to see if they are true to their word and send a replacement that will work. I'm not getting my hopes up on anything.
itsmehuey
Aug 06, 2020Luminary
I've just opened up a support request, but not counting my lucky stars that I'm going to get any actual useful support on this at all..