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RAX40 dropping signal
Anyone else experiencing signal loss randomly with latest firmware? ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day. Running Firmware V1.0.3.80_1....
- I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
I believe the warranty is a year but support or premium support that comes with the purchase is only 90 days. After which they SELL or want you to buy premium support. All I can say is if they replace the router and I still have the issue, Netgear is out and I will be looking for an ASUS or TP Link etc. I frankly think their support sucks and their firmware updates suck also. They don't seem to be in an hurry to fix the firmware. By the way, their support is in India and it is sometimes difficult to understand them. The support tech that I talked to told me that they would send a replacement if the adjustments I made to the settings at their direction did not work. Now I'm wating to see if they are true to their word and send a replacement that will work. I'm not getting my hopes up on anything.
I've just opened up a support request, but not counting my lucky stars that I'm going to get any actual useful support on this at all..
- NETGEAR support asked me to downgrade to v1.0.3.64 and reset router. Surprisingly it fixed the WiFi dropped signal. NETGEAR told me not to upgrade back to v1.0.3.80. My 90 day free support ended couple days after I reached out. Really weird downgrade is the best solution so far
What's even more pathetic is that they included this in the v1.0.3.80 firmware release notes:
Bug Fixes:
Fixes the WiFi driver crash issuePffttt... WIFI driver crash issue fixed? They forgot to include "Introduces even more WIFI dropout issues." in the release notes.
- Why don’t they remove the firmware.. it’s so stupid!
The firmware was released in June.. I can’t believe if they don’t release a new one they don’t pull the new one so people don’t install a faulty firmware!I spent about 45 minutes on the phone with tech support yesterday. This is in addtion to the hour I spent on the phone with them a few days ago. Three times during the call yesterday I was placed on hold while I assume the tech discussed it with her supervisor or manager etc. In my first phone call with tech support, I made changes to the settings at there direction and it did not solve the problem. I was told last week that I would be sent a replacement router if those changes did not fix the problem. Yesterday they told me that I needed to reflash the firmware manually before they would sent a replacement. So, it seems they are doing all they could NOT to send a replacement. If the firmware is problematic, then what good is a reflash of the firmware. I seriously think buying Netgear in the first place was my biggest mistake. Someone on this forum said the only thing that solved the problem was to buy a ASUS router. They said they never had a problem since they got the new ASUS router. I firmly believe that If you want a reliable product with good tech support, DO NOT buy NETGEAR. You will regret it if you have problems with their product like I am right NOW.