RAX40 dropping signal

I spent about 45 minutes on the phone with tech support yesterday. This is in addtion to the hour I spent on the phone with them a few days ago. Three times during the call yesterday I was placed on hold while I assume the tech discussed it with her supervisor or manager etc. In my first phone call with tech support, I made changes to the settings at there direction and it did not solve the problem. I was told last week that I would be sent a replacement router if those changes did not fix the problem. Yesterday they told me that I needed to reflash the firmware manually before they would sent a replacement. So, it seems they are doing all they could NOT to send a replacement. If the firmware is problematic, then what good is a reflash of the firmware. I seriously think buying Netgear in the first place was my biggest mistake. Someone on this forum said the only thing that solved the problem was to buy a ASUS router. They said they never had a problem since they got the new ASUS router. I firmly believe that If you want a reliable product with good tech support, DO NOT buy NETGEAR. You will regret it if you have problems with their product like I am right NOW.