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Forum Discussion
Solved
RAX40 dropping signal
Anyone else experiencing signal loss randomly with latest firmware? ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day. Running Firmware V1.0.3.80_1....
- I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
I made a mistake of updating to the newest version last night and what a day I had today!
I have to say that I’m shocked that the company would keep such a buggy firmware update on their website and force it via the mobile app! This new firmware should’ve been pulled months ago.
Anyway, my issue was related to my Apple TV completely stalling the router and making it kick out all the devices until a router reboot. After each reboot the router worked until you tried streaming anything on the Apple TV, after which the same issue would happen immediately.
The factory reset did not solve it. I had to roll back to the previous firmware (64) and it seems to have fixed it!
My advice, don’t update this router to the latest firmware and if you did and are having issues, roll back to the previous version.
I have to say that I’m shocked that the company would keep such a buggy firmware update on their website and force it via the mobile app! This new firmware should’ve been pulled months ago.
Anyway, my issue was related to my Apple TV completely stalling the router and making it kick out all the devices until a router reboot. After each reboot the router worked until you tried streaming anything on the Apple TV, after which the same issue would happen immediately.
The factory reset did not solve it. I had to roll back to the previous firmware (64) and it seems to have fixed it!
My advice, don’t update this router to the latest firmware and if you did and are having issues, roll back to the previous version.
- Can someone on this board who still have 90 days tech support tell the tech support team to remove the freakin’ firmware until a new one is made? It’s so stupid that we can’t even email
Or report bugs!After a ticket is closed, they send you a survey. Since I had to open three, I just finished the last survey and I didn't hold back on the criticism of their support and the buggy firmware that they still have up on their servers. I don't know if will do any good but I told them their support sucks and that they should remove the firmware before it causes more problems for their customers.
- Hope at least someone acknowledges it and removes the firmware.. with our setting of not updating firmware automatically we won’t even know if a new WORKING one is available!!