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Forum Discussion

Retired_Member's avatar
Retired_Member
Jun 17, 2020

RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 22, 2020

Hello Nighthawk AX Community, 


Thanks for sharing your feedback. I'll have the information forwarded to our product teams. In the meantime, may you confirm and let me know if reverting to the previous firmware version helps.

 

Thanks,

Christian 

  • Retired_Member's avatar
    Retired_Member
    Jun 23, 2020

    Christian_R  My EAX20 + RAX40 connectivity issue indeed gets resolved with a lower version of the firmware.

    • Profinet's avatar
      Profinet
      Star
      Jun 23, 2020

      Yes, this is confirmed. Returns back to normal functionality with the firmware before this latest release. Has been running fine now for a few days. 

      • ronald_fr's avatar
        ronald_fr
        Luminary
        Jun 23, 2020

        Hello,

        back to 64 f/w and allways

          iPhone 11 issue

          [WLAN access rejected: incorrect security]....

         

        But less issues compared to 80 f/w

         

        BR

        Ron

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 26, 2020

      Hello Community, 


      For those still experiencing issues and would like to work with our support team. Please send me a private message with your email, contact info, and serial number. 

       

      Thanks,
      Christian 

      • A_Ochoa's avatar
        A_Ochoa
        Tutor
        Jun 26, 2020
        I would like for Netgear, to resolve the issue with a new Update. My router did not fixed with the Firmware downgrade, so I restarted it to Factory Setting and will use it again hoping the issue goes away.
        How do I know you work for Netgear?
        Why no give your netgear email address and I will mail you?
  • pbulteel's avatar
    pbulteel
    Star
    Jun 23, 2020

    Christian_R 

     

    Yes, downgrading does fix some of the issues.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 23, 2020

      Hello Community, 

       

      Thanks for confirming that reverting back to the previous FW helps with the issues. I've forwarded the feedback to our product teams and I'll update the thread as soon as I can. 

       

      Shout out to Retired_Member for starting a bug thread as this process helps us and our product teams consolidate the feedback. 

       

      Best regards,

      Christian 

      • A_Ochoa's avatar
        A_Ochoa
        Tutor
        Jun 24, 2020

        Same issue with my RAX35, how do I downgrade the Firmware?

  • ExcelsiorNY8's avatar
    ExcelsiorNY8
    Aspirant
    Nov 06, 2020
    Yes reverting to previous firmware stabilizes the router. If I upgrade again it will render it useless, I’ve upgraded and downgraded several times. I have spent who knows how many hours on the phone with netgear support and they exchanged router for a new one. Issues still persist as soon as I upgraded to 1.0.3.80. This is a major issue since we are not able to use wpa3 unless we update firmware. Is a fix being worked on?
    • itsmehuey's avatar
      itsmehuey
      Luminary
      Nov 06, 2020
      Yes.. if you’ve been following the discussion around the forums a number of us have been testing beta versions which include numerous fixes. I don’t use WPA3 so cannot comment on that. However I haven’t had any dropouts with the latest beta I’ve been shared by the Netgear engineer and I have ax enabled and have not disabled anything.
      • ExcelsiorNY8's avatar
        ExcelsiorNY8
        Aspirant
        Nov 06, 2020
        itsmehuey where did you get the beta your currently using? Do you have this engineer’s email? Thanks!