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Retired_Member's avatar
Retired_Member
Jun 17, 2020

RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 23, 2020

Hello Community, 

 

Thanks for confirming that reverting back to the previous FW helps with the issues. I've forwarded the feedback to our product teams and I'll update the thread as soon as I can. 

 

Shout out to Retired_Member for starting a bug thread as this process helps us and our product teams consolidate the feedback. 

 

Best regards,

Christian 

  • A_Ochoa's avatar
    A_Ochoa
    Tutor
    Jun 24, 2020

    Same issue with my RAX35, how do I downgrade the Firmware?

    • ronald_fr's avatar
      ronald_fr
      Luminary
      Jun 24, 2020

      Hi

       

      goto https://www.netgear.com/support/product/rax35.aspx#download

      download 1.0.3.62 zip file

      unzip it

       

      open router's webinterface >>> Advanced >Administration -> Router Update

                browse to location of unzip files and select the binary image and Upload it

       

      Cross Fingers

       

      BR

      Ron

      • Rkohl1956's avatar
        Rkohl1956
        Guide
        Jun 24, 2020
        Hey thanks Ron. I actually did that back when I had the issue - problem solved. I put the post in here to comply with Bushmaster request to consolidate all posts regarding this issue in this thread. But I do appreciate your offer of help, as it is the correct solution. Stay healthy!
  • ncdancer's avatar
    ncdancer
    Guide
    Jun 30, 2020
    Christian_R wrote:

    Hello Community, 

     

    Thanks for confirming that reverting back to the previous FW helps with the issues. I've forwarded the feedback to our product teams and I'll update the thread as soon as I can. 

     

    Shout out to Retired_Member for starting a bug thread as this process helps us and our product teams consolidate the feedback. 

     

    Best regards,

    Christian 

    Hi Christian_R,

    I have been having similar issues; not sure when the router drops started but it seems like a couple of weeks. I was restarting sometimes once a day at first then it increased to every day and yesterday had to restart three times. I have now reset the router back to factory setting and accepted the firmware Version V1.0.3.80_1.0.1 update during the install.

     

    I have not changed any default settings except for naming the devices and attaching icons, I have done this on the web and on the app; however I see that the smart lock icon is showing up generic in the app and when I try to change it on the app, it doesn't stick.

     

    I'm on the latest os's on a mac and ios. I have 4 wired devices and eight wireless devices.

     

    Thank you for looking into this.

  • TOKEN_'s avatar
    TOKEN_
    Tutor
    Aug 27, 2020
    Christian_R how are you going with the net gear teams you where in contact with. You have been very quiet on the topic considering you where asking for more information so you could pass to the support teams.
    • Eagle-Two's avatar
      Eagle-Two
      Apprentice
      Aug 27, 2020

      Yesterday all of my devices on the 5Ghz band wouldn't connect to the router. They would connect and immediately disconnect. The 2.4Ghz band continued to work fine. After rebooting the router, everything worked properly again. Is there a way to reboot the router on a schedule? Is there a way to submit a bug report to Netgear after the technical support period ends? This weekend I might try downgrading the firmware.