NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
How were you able to get a replacement? I've been calling customer support since July and they still will not issue me a replacement. I've been on a wild goosechase with them, spending 12+ hours in total on the phone with their customer support team. After 3 months and lots of mis-information, I finally reached an L2 technician and I thought all of my problems would be solved because all calls leading up to that indicated an L2 would be the one to issue a replacement... only to find out L2 can't do that. Is there a magic word I --- just lost connection again---
- Open up a warranty case online. They will send you info
My router with 1.0.3.80 recently locked up at an inopportune time. About a week earlier I switched to a wired connection but the router still completely froze up on me dropping all connections including LAN. I checked the modem and it didn't show an active LAN connection on the RAX Ethernet cable. I had to power cycle the router. In addition to the random disconnects, I also randomly get this router freeze.
Today I downgraded the firmware back to 1.0.3.62 and reset the router. I'm now using AX once again so I should know in less than a week if the downgrade helps with stability. In reviewing the Netgear discussion boards, I see several Nighthawk router models from RAX35 to RAX120 reporting disconnects. I'm wondering if there is a common feature or configuration causing the issue.
common, you'd read the entire thread to see various problem, no new fireware out yet to solve this.