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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
How were you able to get a replacement? I've been calling customer support since July and they still will not issue me a replacement. I've been on a wild goosechase with them, spending 12+ hours in total on the phone with their customer support team. After 3 months and lots of mis-information, I finally reached an L2 technician and I thought all of my problems would be solved because all calls leading up to that indicated an L2 would be the one to issue a replacement... only to find out L2 can't do that. Is there a magic word I --- just lost connection again---
Open up a warranty case online. They will send you info
My router with 1.0.3.80 recently locked up at an inopportune time. About a week earlier I switched to a wired connection but the router still completely froze up on me dropping all connections including LAN. I checked the modem and it didn't show an active LAN connection on the RAX Ethernet cable. I had to power cycle the router. In addition to the random disconnects, I also randomly get this router freeze.
Today I downgraded the firmware back to 1.0.3.62 and reset the router. I'm now using AX once again so I should know in less than a week if the downgrade helps with stability. In reviewing the Netgear discussion boards, I see several Nighthawk router models from RAX35 to RAX120 reporting disconnects. I'm wondering if there is a common feature or configuration causing the issue.
common, you'd read the entire thread to see various problem, no new fireware out yet to solve this.
quite pathetic I say. Netgear have released new firmwares for other RAX devices to try fix the similar issues on those but noticed that issues are still occuring. And with no resolution in site for us RAX40 users.