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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
update: I've just gotten off the phone with L2 tech expert for follow up on my case.. was on the phone for a good hour working with them to collect logs, configuration backup file, screenshots of various things, and other data to try facilitate escalation of this ridiculous issue. They said I'd hear back from them within 3-7 days... I'm still not very hopeful.
I'll be sticking to this beta firmware until then and monitoring any further drops in WIFI. The internal 500 error when accessing the router's admin console / debug page is an odd one too.
Update on beta firmware: it's been about 4 full days now that my router has been up and no WIFI drops. I am also still able to access the router admin and debug consoles (no longer running into Internal Error 500 issues). This may be because I am no longer writing debug logs to the router itself, but rather to my connected USB drive. Maybe the writing of debug logs to the system memory of the router caused it to be overloaded which intuirn caused the Internal 500 Error. Who knows? I may switch back to writing to system memory to see if I encounter the issue again.
Thanks for the update, you are giving me some hope. For the most part my router has been stable after backing out to .64 but I've started looking into getting a different router. Hopefully your testing continues to be positive and we can just update to a firmware that fixes the issues. Thanks again!
CLBTuco wrote:Thanks for the update, you are giving me some hope. For the most part my router has been stable after backing out to .64 but I've started looking into getting a different router. Hopefully your testing continues to be positive and we can just update to a firmware that fixes the issues. Thanks again!
You're welcome. Yep, .64 is much more stable than .80, but I did not find it an acceptable "solution" to the faulty .80 firmware hence why I took matters into my own hands due to the lack of proactive communication or support from Netgear on the matter.
It's been almost 5 days now that the router has been up and running with no drops, so I'm positive there is something that was done right with this version of the firmware. Even with AX on I have had no issues. I do not use smart connect however, so I cannot comment on that.