Forum Discussion

Retired_Member

Jun 17, 2020

RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...

Christian_R

NETGEAR Employee Retired

Jun 22, 2020

Hello Nighthawk AX Community,

Thanks for sharing your feedback. I'll have the information forwarded to our product teams. In the meantime, may you confirm and let me know if reverting to the previous firmware version helps.

Thanks,

Christian

ExcelsiorNY8

Aspirant

Nov 06, 2020

Yes reverting to previous firmware stabilizes the router. If I upgrade again it will render it useless, I’ve upgraded and downgraded several times. I have spent who knows how many hours on the phone with netgear support and they exchanged router for a new one. Issues still persist as soon as I upgraded to 1.0.3.80. This is a major issue since we are not able to use wpa3 unless we update firmware. Is a fix being worked on?

itsmehuey
Luminary
Nov 06, 2020
Yes.. if you’ve been following the discussion around the forums a number of us have been testing beta versions which include numerous fixes. I don’t use WPA3 so cannot comment on that. However I haven’t had any dropouts with the latest beta I’ve been shared by the Netgear engineer and I have ax enabled and have not disabled anything.
- ExcelsiorNY8
  Aspirant
  Nov 06, 2020
  itsmehuey where did you get the beta your currently using? Do you have this engineer’s email? Thanks!
  - itsmehuey
    Luminary
    Nov 06, 2020
    Sorry but no I don’t have their email. So communications were done through Netgear level 2 support who were provided the beta firmware from the engineer team. You’d need to raise a support case with Netgear which will go to L1 support first. I had to go through so many hurdles and required the assistance of one of the mods here to escalate my initial support case to L2.