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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
Could you share with us the beta firmware?
Beta cannot be shared unfortunately. It will be a breach of the T&C of use. It can only be obtained directly through support.
Ok no problem. But how is the performance of Beta? Did you face any issues since then?
Also did they inform you when the final version will be out?- No issues so far. I am still going to test and monitor for at least 3-4 more days before I report back to the support team.
They did not inform when they are releasing the update as it is dependent on the feedback from the beta testers. I bought my RAX40 several months ago. I had same problems as in this thread so I found this forum. I could not screw with the many users in my house, so I went back to my previous wifi+router. I am following here in hope of solution eventually. I am posting now just to make it known that Netgear dropped the ball with this product & their pay-for-customer-service scheme. I hope they can turn this situation around and salvage their reputation. Thanks to all the other posters for their time & perseverance to get this resolved. I am sure there are many other dissatisfied customers that just walked away & will never be heard from.
meisMike wrote:I bought my RAX40 several months ago. I had same problems as in this thread so I found this forum. I could not screw with the many users in my house, so I went back to my previous wifi+router. I am following here in hope of solution eventually. I am posting now just to make it known that Netgear dropped the ball with this product & their pay-for-customer-service scheme. I hope they can turn this situation around and salvage their reputation. Thanks to all the other posters for their time & perseverance to get this resolved. I am sure there are many other dissatisfied customers that just walked away & will never be heard from.
i actually had no choice but to perservere as I couldn't return my router for something else. I've been testing 2 versions of the beta firmware over the course of the last 4 weeks and the latest build is rock solid. I've provided my L2 support rep with my feedback and hopefully he feeds it through to the engineering team so that they can do final tweaks and provide a public release.
can you tell me which beta versions you are testing?
I would like to know if there is a more recent version.
I installed version V1.0.3.83_1.0.2 (got it from italian support) and I still have problems with DHCP: after days it stops assigning addresses.
I think the problem is due to the EAX20's presence on the same network (always Netgear) and the Smartconnect and AX settings active.
I wanted to send the logs but the Italian support was in a hurry to close the ticket, I think they are evaluated based on how long a ticket remains open.Another problem I see is that if I restart both EAX20 and RAX40, the first one starts in dhcp server mode even if set as access point (why??? maybe this product has its problems too, sigh!) and being the RAX40 slower at boot time it finds another active dhcp server and it creates chaos.
I am therefore forced to boot them in a certain order.What a mess...
- Gioel_Assecondi V1.0.3.83_1.0.6 which had one wifi dropout few minutes after install and V1.0.3.83_1.0.10 which has been working perfectly over the last week.
- Maybe its time for class action suit
They are sold us defective router and firmware and they obviously know about it but pretend not to