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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
Retired_Member wrote:
itsmehuey
So Netgear countered my v2 replacement request with a "we have a new beta for you to test" statement today. Told them this is the last beta I'm testing. I want the v2, it's clear to me that v2 is a fix for what they learned from RAX40.
that's so pathetic... keep pushing them and keep us updated.
Oh, what a surprise, the final beta that I am given to test is the .88 available publicly. I did a WinMerge comparison, the file I downloaded from Netgear Support and the file the customer service rep who has been supplying me with beta firmware linked to are IDENTICAL. Indeed, they are trying to run the clock out. There is got to be a place where we can complain about this shady practice, such as BBB or something! I am fed up with this. This is a defective product since they don't have a working firmware for it. I am going to try to return it.
Has there been confirmation that connection issues were resolved with the V2 routers?
Each time I have posted the contact info for the responsible Netgear executive, the post has been deleted by a ghost moderator.
Retired_Member wrote:Oh, what a surprise, the final beta that I am given to test is the .88 available publicly. I did a WinMerge comparison, the file I downloaded from Netgear Support and the file the customer service rep who has been supplying me with beta firmware linked to are IDENTICAL. Indeed, they are trying to run the clock out. There is got to be a place where we can complain about this shady practice, such as BBB or something! I am fed up with this. This is a defective product since they don't have a working firmware for it. I am going to try to return it.
WHAT?? Are you serious?! they basically gave the final beta release candidate that they released as .88 to the public?! So that one also doesn't support AX, OFDMA, WPA3 and smart connect either? They went completely backwards since the .83 beta that I am on.
anyone who has the .88 firmware installed able to test readyshare (smb specifically) with a 12 or 14tb external hdd?
The external drive I have connectected is only half a TB so not sure, this one works however.
The customer service rep told me that engineers said to test .88 and if .88 is stable that they will build the OFDMA, WPA3 and SmartConnect into .88 I am not buying it but she told me not to worry if all else fails they will decide if they will replace the hardware! I have a feeling I will be moving to an ASUS router next summer
- Netgear contacted me today and offered a replacement for my RAX40. They want to give me a RAX43. I guess I'll take it as long as it's not someone's hand-me-down.
Retired_Member wrote:
Netgear contacted me today and offered a replacement for my RAX40. They want to give me a RAX43. I guess I'll take it as long as it's not someone's hand-me-down.thats great, they should replace EVERYONE'S! the rax43 is actually the replacement for the rax40. rax40 has been removed from the netgear product website
i've contacted netgear in follow-on from my current case i have open with them regarding internal 500 errors and readyshare not working properly, to see if they will replace mine with a rax43. they should replace everyones as the rax40 is a defective piece of garbage as seen throughout these forum threads.
Guys,
So Netgear processed an RMA for my RAX40. Well, check out this statement in the RMA instructions;
Once the defective unit is received by NETGEAR, a replacement unit will be sent to you.
YOU HAVE GOT TO BE KIDDING ME. In the middle of the pandemic, and holiday season, when we work from home, we are going to sit and wait for days for a router, with no Wifi at home. I AM DONE! DONE AND DONE. Most companies ship replacements first so that there is no interruption in service. I want my money back. I AM NEVER buying another Netgear product again!
They normally offer 3 ways. 2 ways where they send you a router but hold your card details for normal and next day delivery and the other option is you send in your router and on receipt they send out one.
that's how my XR router was replaced earlie this year.Did they offer you this?
The two other ways they charge you. I don't need expedited shipping but I need the router first. This is not something I caused and I should not spend a dime for this to be taken care of. The only "free" way is that you have to send the router in first. I just dealt with Kwikset company on a zigbee deadbolt. They sent me two units over time and each time I got a shipping label. Someone, please, inform me if I am being unreasonable. Paid 249.99 for this thing last year.
In the U.K. we can claim back postage from the original retailer. Is this not the same in the US?
No, it doesn't look like they do that.
You selected the Standard Swap Exchange Contract:
- You are responsible for the freight charges of shipping the defective unit to NETGEAR.
- Please send the defective product to our RMA fulfillment center
NETGEAR Returns
3605 Knight Road Suite 101
Memphis
TN 38118- We suggest using a carrier that provides tracking information.
- NETGEAR is not responsible for packages lost in transit to NETGEAR.
- Once the defective unit is received by NETGEAR, a replacement unit will be sent to you. The shipping charges for sending the replacement to you will be covered by NETGEAR.
