RAX40 Firmware 1.0.3.80 Crash/Bug Log

I really appreciate this community. Thanks to Retired_Member for starting this thread to highlight the issues with this router. I hope you get a replacement or a refund for the time, effort and money you've put into this product and company.

I raised a ticket for replacing this router but I have decided against it and instead, will be buying an AX router from ASUS in the next sale. I just wanted to recap the absurdity of what I have had to put up with, with regards to this product. I am sure others have their own version. This will put things into context for community members who have had a pleasant experience with netgear products and may wonder why we're frustrated.

• The first experience with a wifi router is the setup and setting this router was not easy. The router was not recognizable by any device after setting it up and it took me little over an hour to set it up after physically resetting it a few times.
• Then came this brilliant update which completely broke the router. I have had to spend at least 4 hours to get it working after turning off features which are touted as basic features for this kind of router.
• As I'm writing this message, this thread has 319 messages and 4681 views. While the community has been supportive, there is noone from netgear who has checked in (I don't know if moderators count). For a thread with so many views and messages for something negative, it should have gotten someone's attention.
• I waited patiently and did not ask for a beta to test because I thought maybe they will have an update in a month or two. Instead, for 6 months, they kept an unstable firmware available on their support site. Then they casually release a firmware which effectively turned the router into an AC router which one could get at a third of the price.

I'm in India, I don't have any option to get another model of this router (not even the v2) if I ask for a replacement, I do not have confidence in their service. Asus has released 4 updates to their equivalent router in these 6 months which address bugs and/or security issues.Either netgear doesn't know what they are doing or they just don't care about their customers. I have been observing how they have been handling this situation and it does not instill a speck of confidence in their products/service/expertise. All the best to everyone trying to get a replacement and fingers-crossed that the router you get works.