NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Retired_Member
Jun 17, 2020RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
Retired_Member
Dec 17, 2020Does anyone have any experience with ASUS RT-AX3000? Same idea same concept same features if not more on ASUS...
Retired_Member
Dec 20, 2020I upgraded my RMA for 17 dollars and now Netgear will send a RAX43 first and then will include a shipping label for the RAX40. If you guys can get your RMA to upgrade your RAX40s for the 43, make sure you select the second option in the RMA options. Finally this whole 6 months long ordeal is coming to an end. First time ever for me to have dealt with an electronic device issue this long. I recommend the RAX40 owners contact support as soon as possible and state that Netgear is replacing RAX40s with 43s
- itsmehueyDec 21, 2020Luminary
Retired_Member wrote:
I upgraded my RMA for 17 dollars and now Netgear will send a RAX43 first and then will include a shipping label for the RAX40. If you guys can get your RMA to upgrade your RAX40s for the 43, make sure you select the second option in the RMA options. Finally this whole 6 months long ordeal is coming to an end. First time ever for me to have dealt with an electronic device issue this long. I recommend the RAX40 owners contact support as soon as possible and state that Netgear is replacing RAX40s with 43s
I tried and they're not budging. They said that it comes down to the engineers and they need to run more tests and other nonsense to isolate issues etc. I'm not even going to bother anymore especially if they're going to make you pay 17 dollars for an advance replacement before you send in the piece of junk RAX40. Rather save that money to put towards a better router from a more honest and overall better company.
- ronald_frDec 23, 2020Luminary
Hi,
I use firmware V1.0.3.88_1.0.1 with issues when trying to connect on admin web page (no response)>>> "power off-on" needed to fix.
I asked for a beta as I had previously (with less issues) ... Got a link to get it from support ...
And surprise : I got a new f/w having same version same size same checksum than the original V1.0.3.88_1.0.1 !!!
Again the same story!
BR
Ron
- Retired_MemberDec 24, 2020
Contact your support agent and request 83. 83 is a lot better. For me it worked pretty stable until I tried a power cycle one time without need and then it started having issues.
- Retired_MemberDec 26, 2020
Received the RAX43 yesterday and set it up today. You can tell they refined the product. Firmware has the same UI with minor updates (they added Netgear ARMOR subscription service) however so far it is stable. Please everyone, work with your reps and get this router, if they agreed to replace mine, yours should get replaced too.
I will follow this thread for your progress, and I will also continue to test incoming firmware's for RAX43.
Happy Holidays, Merry Christmas and a Happy New Year to you all!
- grumpyolman22Dec 28, 2020Star
The RAX40 is clearly Consumer Fraud. It doesn't work, even with the latest firmware, and never worked as advertised so they are simply stalling until the warranties run out. After that, you are out-of-warranty and out of luck. Contact your state's consumer advocate.