RAX40 Firmware 1.0.3.80 Crash/Bug Log

If anyone reads this, I'm a very tech-savvy individual and I've been troubleshooting this router's desire to drop WiFi since the start of owning it and even had it stable for a short while. It's not anything on your end, this router is a piece of junk and Netgear wants me to pay for premium tech support just to RMA it back to them now that I know better. That's not worth it, go buy something from a company that cares.

Won't be purchasing anything from Netgear again, that's the last money of mine you'll ever see.

If calling support, I wouldn't give up so quickly. Be very clear and specific to the LVL 1 person you get when you initially speak to them. Remember that the LVL 1 techs are only following a script and have likely no advanced information on any developments or facts with this router. Just tell them to skip the script, direct them to the fact that Netgear themselves admit a firmware problem (indirectly I might add) on their website, and no matter what troubleshooting they attempt to do, it will not work because features have been actively disabled in the firmware and rolling back poses security problems. Be clear, firm and direct (not rude) and you should be ok. Once you get this concept through to them, they should refer you to a LVL 2 tech WITHOUT a requirement to buy additional support for something that simply can't be fixed. It should be smoother sailing from there. 

This seems to have worked for me. Will wait and see what the end result is with the replacement they are sending. 

Good Luck!

Good summary.  After fighting for 8 months to get my RAX40 working, I just gave up and bought another companies WIFI 6 router.   Its been 3 weeks and my network is worked perfectly.  Not 1 single smart device or family member complaining that the WIFI or internet is down.  

I could never get the RAX40 stable with any WIFI 6 settings on, the best I could do was run the RAX40 as a WIFI 5 router and even then it wouldn't work for more than afew days without an issue.  The final straw was when the most current firmware didn't even support WIFI 6 and the WIFI 6 supporting (WPA3 specificially) firmware was not even on the website anymore.  

Update: 

They sent me a V2 of this router. This machine is night and day from the original equipment. Everything seems to work down to the lights actually showing activity. Quad Core vs Dual Core and far less heat. This is what this router should have been from day 1 and not that piece of garbage they tried to peddle to everyone. Has been running for over a week now with no problems. Very strong signal, boots in seconds compared to the over 5 minutes of the V1 model and seems to be lightning fast in transmitting and figuring out QoS. 

While I cannot condone the way Netgear acted with the original version of this router, at least they were willing to provide an equitable replacement. 

Good morning all,

I also returned my rax40 router to my dealer, I bought an asus router which works perfectly! 1st time I bought a netgear router and last time because bad experience for me!

My replacement RAX43 has a new firmware release and I am death afraid to try it.

!!!

Hello all,

an other update....

Because admin web page not responding very often, I made a 2nd RMA and I receive an other RAX40 even I asked for an other router ...

After the flash to latest  beta : V1.0.3.83_1.0.12 + reset to factory + AP mode set and not any other change, it worked some days; then I made other changes to be closed to the needed configuration and it always works!

8 days w/o any reboot! To be continued...

BR

Ron