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Forum Discussion

Retired_Member's avatar
Retired_Member
Jun 17, 2020

RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 27, 2021

Hello itsmehuey, 

 

Thanks for looping me in. Are you still experiencing issues with accessing the admin page via web browser?

 

Regards,

Christian 

itsmehuey's avatar
itsmehuey
Luminary
May 28, 2021
Christian_R wrote:

Hello itsmehuey, 

 

Thanks for looping me in. Are you still experiencing issues with accessing the admin page via web browser?

 

Regards,

Christian 

Christian_R  yes I am, and if you look through the last couple of replies on this post, you'll notice that many others are as well.

 

When trying to access the admin console through 192.168.1.1 AND routerlogin.net, the browser redirects to https://www.netgear.com/home/services/routerlogincom/ which states "You may not be connected to your Router’s WiFi network. To access routerlogin.com, your device must be connected to your Router’s WiFi network. Check your current connection and try again."

 

This makes absolutely no sense as I'm clearly connected to the router in order to access this community via Internet.. The only way I can access the (limited) admin functions is through the Netgear Nighthawk app on my phone.

 

This is a major flaw.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 28, 2021

    Hello tsmehuey,

     

    May you send me a private message with the following info. I'd like for our support team to reach out.

     

    Email:

    Phone:

    Preferred Contact Time: (including time zone)

    Router Serial Number:


    Thanks,

    Christian 

  • Eagle-Two's avatar
    Eagle-Two
    Apprentice
    May 29, 2021

    Hello itsmehuey,

     

    Under Advanced / Web Services Management, do you have "Always Use HTTPS to Access the Router" enabled?  The redirect from IP to www.routerlogin.net might be related to this setting.