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Forum Discussion

subs_rlau's avatar
subs_rlau
Aspirant
Sep 27, 2020

RAX40 frequently clash with Surface Pro 6 and Surface Laptop

My firmware version is v1.0.3.80_1.0.1. No issue for other devices using the router RAX40, except Surface Pro 6 and Surface Laptop. The Surface Pro 6 and Surface Laptop Wifi network card intermittentl...
plemans's avatar
plemans
Guru - Experienced User
Sep 28, 2020

have you checked the drivers? Anytime theres an issues and its related to a specific device/line of devices, It makes me suspect its drivers. 

And I know there was some issues with the surface line of wifi cards/drivers. for example

https://www.computerworld.com/article/3429590/new-surface-firmwaredriver-update-knocks-out-wi-fi-on-some-systems.html

As well as there's been issues with windows 10. Are you on preview versions? 

I'd check into getting the direct driver from the manufacturer like marvel/etc to ensure you're on the latest. 

Also, have you noticed a difference if its connected to 2.4ghz or 5ghz?