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Forum Discussion

krebs119's avatar
krebs119
Aspirant
Mar 18, 2021

RAX40 only connects via IPv6

Hello,   I have the RAX40 v1.  When it reboots I can see that it successfully gets an ipv4 address from my modem (Arris - Spectrum internet), but my connected devices can only communicate via ipv6....
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 22, 2021

Hello krebs119,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

  • krebs119's avatar
    krebs119
    Aspirant
    Mar 22, 2021

    Hi Christian,

     

    Unfortunately I've had this router for over 1 year now.  Any other help you can provide?

    • krebs119's avatar
      krebs119
      Aspirant
      Apr 07, 2021

      Hello Netgear folks - do you have any other suggestions?