Forum Discussion

Luminary

Nov 07, 2020

RAX40 Readyshare - 14TB Western Digital External Desktop HDD Not detected by router

Hi guys I’ve just purchased a new 14TB WD External Desktop HDD connected via USB 3.0 to my RAX40 (replacing my 4TB WD Passport Portable SSD) and for some reason I cannot see it in the router’s Read...

itsmehuey

Luminary

Nov 15, 2020

Bump... still not able to resolve this. Anyone have any ideas?

admin console page shows Readyshare is "Ready" status and am able to connect to the HDD from my TV to stream via DLNA.. but cannot see the USB drive inside the Readyshare page on the router admin console nor can I connect to it via network file share.

itsmehuey

Luminary

Dec 01, 2020

Another bump... still no answers.

To recap - ReadyDLNA works fine for streaming media files via upnp, but ReadyShare SMB is not showing the USB drive so I cannot remotely access files via file explorer on my computer which is a pain in the butt because I have to constantly unplug the USB HDD from the router and plug it into my computer to transfer files before plugging the drive back into the router for media streaming.

Christian_R
NETGEAR Employee Retired
Dec 03, 2020
Hello itsmehuey,

Hope you're doing well! Wanted to check in and ask if you still had an open support ticket with our support team?

Regards,

Christian
- itsmehuey
  Luminary
  Dec 03, 2020
  Christian_R wrote:
  Hello itsmehuey,
  
  Hope you're doing well! Wanted to check in and ask if you still had an open support ticket with our support team?
  
  Regards,
  Christian
  HI Christian, no I don't have any open support ticket on this - I wanted to check here first to see if anyone else had the same issue. I have also checked reddit and there was 1 other person who has had this issue too. I just didnt know whether it was a technical issue or if it's just a limitation of the router itself.