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Forum Discussion
Rax40 setup & access
Can anyone help, messaged Netgear no replies in days, new RAX40 however after Basic set up only changing network names to what I had Prior on my TP-link so I wouldn't need to redo all my TV's or Smar...
Hey. I was having the EXACT same problem after "upgrading" to the RAX40. Log into your router using an internet browser, click on the Advanced tab, select setup, and then wireless setup. If the box for Enable AX is selected, try to unselect it (disable Ax and OFDMA). Not sure why, but having this enabled made my network go crazy. Maybe because it is something newer? I'm not sure.
Thank you for this!
I actually wasted a half a day on this Saturday making the mistake of calling in, total of 3+ hours 1 call 5 transfers & 3 techs, & Not a one in the USA & All verifying my info 7 times total, Netgear actually stated the Rax 40 has an issue across the board. They emailed me a link to change firmware & again stated only the Rax 40 had this issue. Not the Rax80 or others.
Not sure if this is fixed it but I greatly appreciate your response. I lost 2x the amount in income this rax40 cost. So If I return it in out $600.
I just need a router that works.
I'll try this also, though I don't know these acronyms or language
I just can't understand why a 10-year-old TP-link the app access is instant, but this Rax40 takes minutes to just connect? Minutes to make changes. Minutes to do it's own speedtest even??
Thank you again
I actually wasted a half a day on this Saturday making the mistake of calling in, total of 3+ hours 1 call 5 transfers & 3 techs, & Not a one in the USA & All verifying my info 7 times total, Netgear actually stated the Rax 40 has an issue across the board. They emailed me a link to change firmware & again stated only the Rax 40 had this issue. Not the Rax80 or others.
Not sure if this is fixed it but I greatly appreciate your response. I lost 2x the amount in income this rax40 cost. So If I return it in out $600.
I just need a router that works.
I'll try this also, though I don't know these acronyms or language
I just can't understand why a 10-year-old TP-link the app access is instant, but this Rax40 takes minutes to just connect? Minutes to make changes. Minutes to do it's own speedtest even??
Thank you again
EcoDieselDave,
Would you mind sending me a message with your case number and email address. I'd like to have your support case escalated.
~Christian
- I've already wasted hours on the phone with Netgear, 3 hours 1 call. Mostly hold time.
They sent a firmware download & said all RAX40 routers have issues... So I'm returning all my Netgear Products as I require a router which i can access promptly from the night hawk app or IP address on a computer.
Crazy this supposed lightning Fast Router takes minutes to access the Menus or make changes even a speed test!!!I do agree. Same problem. Takes ages to load a page in the admin back-office. For a Wifi6 product, it's cleary a shame.
Does this mean there is conception / hardware design problem ?
My AX4 is one week old. I am thinking about returning it also...
