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Forum Discussion
Rax40 setup & access
Can anyone help, messaged Netgear no replies in days, new RAX40 however after Basic set up only changing network names to what I had Prior on my TP-link so I wouldn't need to redo all my TV's or Smar...
Thank you for this!
I actually wasted a half a day on this Saturday making the mistake of calling in, total of 3+ hours 1 call 5 transfers & 3 techs, & Not a one in the USA & All verifying my info 7 times total, Netgear actually stated the Rax 40 has an issue across the board. They emailed me a link to change firmware & again stated only the Rax 40 had this issue. Not the Rax80 or others.
Not sure if this is fixed it but I greatly appreciate your response. I lost 2x the amount in income this rax40 cost. So If I return it in out $600.
I just need a router that works.
I'll try this also, though I don't know these acronyms or language
I just can't understand why a 10-year-old TP-link the app access is instant, but this Rax40 takes minutes to just connect? Minutes to make changes. Minutes to do it's own speedtest even??
Thank you again
I actually wasted a half a day on this Saturday making the mistake of calling in, total of 3+ hours 1 call 5 transfers & 3 techs, & Not a one in the USA & All verifying my info 7 times total, Netgear actually stated the Rax 40 has an issue across the board. They emailed me a link to change firmware & again stated only the Rax 40 had this issue. Not the Rax80 or others.
Not sure if this is fixed it but I greatly appreciate your response. I lost 2x the amount in income this rax40 cost. So If I return it in out $600.
I just need a router that works.
I'll try this also, though I don't know these acronyms or language
I just can't understand why a 10-year-old TP-link the app access is instant, but this Rax40 takes minutes to just connect? Minutes to make changes. Minutes to do it's own speedtest even??
Thank you again
EcoDieselDave,
Would you mind sending me a message with your case number and email address. I'd like to have your support case escalated.
~Christian
- I've already wasted hours on the phone with Netgear, 3 hours 1 call. Mostly hold time.
They sent a firmware download & said all RAX40 routers have issues... So I'm returning all my Netgear Products as I require a router which i can access promptly from the night hawk app or IP address on a computer.
Crazy this supposed lightning Fast Router takes minutes to access the Menus or make changes even a speed test!!!I do agree. Same problem. Takes ages to load a page in the admin back-office. For a Wifi6 product, it's cleary a shame.
Does this mean there is conception / hardware design problem ?
My AX4 is one week old. I am thinking about returning it also...
- Yes, return it.
Netgear told me all RAX40, have firmware problems.
My brother bought me a RAX80, but even that is slow to load change etc... & the distance seems poor, example if I'm in my garage I get little signal. I'm likely going back to TP-link. Netgear is to be the Leaders but they are lacking. Not even USA support or Prompt email. I should known when I had failures with all my arlo products, unfortunately. I'm one to spend the money to set it and forget it. & except after a power loss all will restart back to normal if not better, like it had a full refresh ;-)