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Forum Discussion
RAX40 setup fails with pc and app
I am trying to set up my new RAX40 and when I log in with my pc it does an infinite "problem detecting internet connection" loop. Which is weird because the internet connection indicator on the router...
What modem sits on front of this thing?
Have you tried a direct connection from a PC to the RAX40 with nothing else connected?
Uncreative54 wrote:
I've turned things (PC, router, cable modem) on and off in every sequence imaginable.
There is only one order that works. Anything else will get things wrong.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
The first thing to do is to ensure that the modem itself is working as expected. Then start thinking about other stuff.
If you have been playing around with the router, it might be a good idea to reset it to factory defaults.
Uncreative54 wrote:
Then I installed the app. There's no QR code, so I have to connect with wifi. The app throws a check mark down for detecting the router AND detecting the internet. Then it makes me set up my wifi, password, and challenge questions. Then it fails to apply the changes. Infinitely.
Experienced users avoid going anywhere near apps. Wired is best.
Then again, I am not sure that I understand what you are doing. Connect how and to what with wifi?