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Forum Discussion
ytching
Aug 21, 2020Tutor
RAX40 SSID disappear
My RAX40's ssid would disappear somtimes. During that case, I am able to access the UI through remote management. In the advanced page, I saw both 2.4G and 5G ssid showing empty. Normally, it should ...
plemans
Aug 21, 2020Guru - Experienced User
What firmware version are you on?
The RAX devices were released even before the AX spec was finalized so the firmware got significant changes. With that said, they've responded favorably to factory reset and reinstalls. Have you tried this?
The RAX devices were released even before the AX spec was finalized so the firmware got significant changes. With that said, they've responded favorably to factory reset and reinstalls. Have you tried this?
- ytchingAug 22, 2020Tutor
It's the latest version. I also have factory reset it. In my network, there is another old model router configured as a wifi repeater. It is using realtek rtl8812ar as the chipset. I discover that everytime when the old router try to connect to the RAX40. The SSID will be disappeard. Besides, I also discover that when some old devices are trying to connect, it may also make the SSID disappear. Just like what I am saying. It seems that some old model wireless network cards would make the router unstable.
- plemansAug 22, 2020Guru - Experienced User
ytching wrote:It's the latest version.-----a number helps. In case others are having the issue, or if support is watching these forums, or if it isn't the latest. I also have factory reset it. In my network, there is another old model router configured as a wifi repeater. It is using realtek rtl8812ar as the chipset. I discover that everytime when the old router try to connect to the RAX40.----Does it only happen if the old repeater connects? Any issues if you leave the repeater off? The SSID will be disappeard. Besides, I also discover that when some old devices are trying to connect, it may also make the SSID disappear. Just like what I am saying. It seems that some old model wireless network cards would make the router unstable.
- ytchingAug 23, 2020Tutor
V1.0.3.80_1.0.1. Yes, when I take it out, it didn't happen again. However, there are still some minor problems. Most likely can be resolved by disconnect and connect the wifi again. I ignore it first...