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Forum Discussion

WilsonNWT's avatar
WilsonNWT
Aspirant
May 12, 2020
Solved

RAX40 WIFI can't connect internet

Hi Support,   I am experiencing a situtation with "connected but no internet" with my RAX40 router since last Saturday (9 May 2020). It works perfectly so far since i bought it last September.   ...
  • Christian_R's avatar
    Christian_R
    May 14, 2020

    Hi Wilson,

     

    You may need to try a factory reset on the router and run through the setup assistant again. 

     

    Christian 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 14, 2020

Hi Wilson,

 

You may need to try a factory reset on the router and run through the setup assistant again. 

 

Christian 

  • WilsonNWT's avatar
    WilsonNWT
    Aspirant
    May 20, 2020
    Thanks Christian.

    The factory reset has to be hold for over 30 seconds or it will just reboot the router without default the setting.