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Forum Discussion

camping147's avatar
camping147
Guide
Sep 04, 2019

RAX40 Wifi Connection Issues with Multiple Devices from Various Manufacturers

I got a RAX40 last month and have had issues since i opened the box.  I am running the unit in Access Point (AP) mode.  List of issues: With 1.0.2.46 firmware I was not able to use a WPA2 password ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 05, 2019

Hello camping147,

 

Thanks for taking the time to post a detailed description of the issues you're experiencing with your router. I'd like for our support team to get in contact with you. If you're interested, please send me a message with your contact info and serial number.


~Christian 

  • camping147's avatar
    camping147
    Guide
    Sep 11, 2019

    Talking to support has been useless so far.  They just go through their runbooks and don't care about the troubleshooting or investigation I have done so far.  I was able to update the firmware to xx.60 but the connection issues still persist.  I keep having to turn off and on the router every day or so in order for the devices to connect back to the network.  I also was not able to log into the router when in this state.  This leads me futher to believe it has something to do with the unit.  If someone could put me in contact with someone who can help effectively I would appreciate it.

  • Jrispoli's avatar
    Jrispoli
    Aspirant
    Jun 11, 2020
    I have had issues of my wifi dropping since I bought this last year. I kept having Comcast come over and try to fix it because I thought it being new wouldn't have been the issue now I'm seeing people have the same problem as myself. Has anyone had luck on a fix? And isn't it insane that you only have 90 days of customer support? You pay more money for a better product and you can't get decent customer service... What the hell.
    • patrickbedgood's avatar
      patrickbedgood
      Apprentice
      Jun 11, 2020

      Did you try the latest firmware that just relased? 1.0.3.80? I appear to have somewhat stable connection with this firmware release.

      • ronald_fr's avatar
        ronald_fr
        Luminary
        Jun 12, 2020

        Hi

         

        where did you find this f/w ?

         

        Regards

        Ron

         

        Firmware Version Check
        No new firmware version available.